If you represent a utility struggling to meet expectations for customer satisfaction, you are not alone. Lime Energy has helped more than a dozen utilities redefine their relationship with small commercial customers. To help show how utilities can improve customer satisfaction scores, Lime Energy has released a new e-book. Continue reading to learn more…
Utilities have traditionally struggled to maintain high rates of customer satisfaction. According to a 2013 survey conducted by EY, just 20 percent of customers trust their utility provider. Lime Energy can help. We have implemented over 110,000 commercial energy efficiency projects and earned a customer satisfaction score of over 98 percent. We know how to make customers happy.
Utility incentivized energy efficiency programs are a great start for utilities looking to improve their relationship with ratepayers. By providing a program that reduces energy costs, utilities can give their customers something beyond the expected. But not all efficiency programs are equal. During our time working with utility companies, Lime Energy has learned an unsurprising truth: efficiency programs that prioritize customer needs are much more likely to improve ratepayer satisfaction. That is why our approach to energy efficiency focuses on both saving energy and serving customers.
At Lime Energy, we take pride in knowing that our customers leave every interaction feeling satisfied. Over the time we have spent serving small businesses, we have learned that there isn’t a simple cure-all to their frustrations. Instead, we have developed a multi-pronged approach to please them at all stages of the project. We mobilize boots on the ground to create person-to-person interactions that build trust. We customize our offerings to guarantee that businesses get exactly the upgrades they need without paying for anything they don’t. And throughout the process, we rely on our technology platform that allows everyone – utilities, business owners, and subcontractors – to track progress and see results.
From program launch and outreach through installation and even after the project is complete, we maintain a constant line of communication to ensure the expectations of all parties are being met.